Service Support - Wuxi Guochen Medical Technology Co., Ltd.

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Client Service

Guochen medical customer service center, adhere to the customer satisfaction as the core, through the perfect service system and scientific management methods, to ensure the good performance of the equipment.

Attentive Customer Service
Professional Service Team
Perfect Service System
Rapid Response Speed
Scientific Management Method

After-Sales Service

Highly efficient ball tube replacement service with worldwide coverage, on-site engineers, professional on-site installation, accurate, reliable and fast.

Global Coverage
Precise
Engineer On-Site Guidance
Reliable
Professional On-Site Installation
Swift

Exclusive Services

Training experts will provide you with professional application training and technical support, exclusive training system and standardized application training services

Instant Service

Instant Response

24-hour exclusive service, 7*24 hours on call, domestic repair reports will be responded to within 10 minutes, and solutions will be provided within 1 hour
Remote Technical Support

Using remote desktop control technology, technical support personnel can directly view and control customers' devices to diagnose and repair problems.
Field Application Training

Implement standardized, standardized and personalized training services for operators to give full play to the performance of the equipment, so that operators can quickly and independently complete clinical examinations to meet clinical needs.
Experts Communicate in Real Time

Provide customized solutions to overcome site limitations and maximize customer needs. Exclusive training experts provide one-on-one application training services.

Client Service

We value every customer, not only to provide you with high-quality solutions, but also focus on attentive, professional and fast service, to achieve quality management throughout the complete life cycle of services, to fulfill the commitment of Guochen Medical to quality.

Your needs, everything can be controlled, efficient service process is opened instantly.

Full supervision of each service request.

The customer service team provides regular feedback to R&D, forming a user demand-driven and oriented R&D mechanism.

01

Equipment Failure
02

Customer Help
03

Engineer Remote Diagnosis
04

Confirm On-Site Demand
05

On-Site Service
06

Check the Working Status
07

Problem Solving
08

Satisfaction Visit